Damaged or Lost Merchandise
Extreme care should be exercised by anyone receiving merchandise from a common carrier. The transportation industry is in the process of deregulation and is taking a very firm stand on freight claims.
We have listed several items which you should be aware of concerning the transfer goods.
- When we ship the goods, we receive a signed bill of lading acknowledging that the transportation company received the shipment in good condition. OUR RESPONSIBILITY FOR THIS SHIPMENT HAS NOW CEASED.
- You should thoroughly inspect the shipment as soon as it is received for visible damage to the shipping container.
- If any of the goods on the freight bill are short or damaged – DO NOT SIGN THE FREIGHT BILL UNTIL THE FREIGHT AGENT (DRIVER) MAKES A NOTATION ON YOUR COPY OF THE FREIGHT BILL.
- If any concealed damage is discovered, notify your freight agent at once and request them to make an inspection. YOU MAY DO THIS BY PHONE, BUT IT MUST BE CONFIRMED IN WRITING AND IT MUST BE DONE WITHIN 15 DAYS OF DELIVERY. You must also retain the damaged shipping container for the inspector.
- We are willing to assist you in collecting claims for loss or damage, but this willingness on our part does not make us responsible for the collection of claims or replacement of this material.
WE WILL NOT BE ABLE TO HELP YOU WHEN YOU GIVE ANY CARRIER OR TRANSFER AGENT A CLEAR RECEIPT.