Doyle Security Returned Goods Policy

• Doyle’s handling of defective products is determined by the original manufacturer’s policy. This includes the length of warranty and whether a defective item will be replaced, repaired or credited. Any item not purchased from Doyle Security Products that is covered under the manufacturer’s warranty will be either repaired or replaced, no credit will be issued.
• Customers may be required to call the manufacturer to obtain a Technical Support ticket number before returning the product(s) back to Doyle. All returns must be accompanied by a Doyle generated RGA number to avoid delays in processing your return. RGA’s are valid for THIRTY (30) days from date of issue.
• You may return not-needed stocked products which are complete, unused, and in saleable condition. Installed electronics, including wires that looked to have been twisted will not be accepted. Products requiring reconditioning (new boxing, packaging, missing screw packs or instructions, etc.) to a saleable condition will NOT be accepted. Customers are responsible for the cost of return freight of not-needed products sent back to Doyle for credit.
• Stock items returned within 14 days of purchase will have no restocking fee. Items returned within 15-30 days will incur a 25% minimum restocking fee. Items over 30 days are not returnable.
• Special ordered, non-stock merchandise is NOT RETURNABLE, except in the case of an error by the factory or product failure. Clearance, discontinued, and obsolete products are NOT RETURNABLE. No exceptions.
• All products will be subject to the manufacturer’s warranty. Terms and conditions vary by manufacturer. Some items may be returned for repair only.
• Advance Replacement for defective products will be billed to customer until potential defective item is returned. Credit will only be issued when the manufacturer issues credit. It is the manufacturer’s option to repair, replace or credit. Defective product must be received by Doyle within 30 days of RGA being issued.

Rev: 4/1/24