CAREERS
These are the positions we have open and are accepting applications for at Doyle Security Products.
Will Call/Inside Sales Representative
Full Time
Minneapolis, MN, US
Salary Range: $18.00 To $25.00 Hourly
Doyle Security Products, a 104-year-old security hardware distributor, is looking for a highly motivated and detailed-oriented business-to-business Will Call/Inside Sales Representative. Product experience is a plus but not necessary. Full Time Monday through Friday 8:00 AM - 4:30 PM. Located on the Mississippi near the North Loop of Downtown Minneapolis (FREE Parking).
Starting annual base salary at $36,000-50,000, plus monthly commission. *Salary requirements MUST be included in your email or resume.*
DUTIES AND RESPONSIBILITIES FOR WILL CALL/INSIDE SALES REPRESENTATIVE:
- Handle Will Call walk-in traffic and inbound calls. Understand customer needs and requirements and provide customers with product and service information.
- Manage creation and presentation of quotes for opportunities as they are identified.
- Research accounts, identify key players, and generate interest. Source new sales opportunities through inbound leads and outbound calls and emails. Generate new business and ensure growth of existing accounts.
- Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
- Attends internal continuing education of product and vendor classes (face to face and web).
- Performs other related duties as assigned by management.
QUALIFICATIONS FOR INSIDE SALES REPRESENTATIVE:
- Previous experience in the security hardware or related industry a plus.
- Strong focus on customer service and ensuring customer satisfaction.
- Strong technical solution and developmental skills and oral and written communication skills. Ability to communicate technical concepts and resolutions clearly.
- Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
- Excellent communication and interpersonal skills. Ability to work effectively in an on-site, team-driven environment.
COMPETENCIES FOR INSIDE SALES REPRESENTATIVE:
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Prioritizes and plans work activities; Uses time efficiently.
- Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
PHYSICAL DEMANDS AND WORK ENVIRONMENT FOR INSIDE SALES REPRESENTATIVE :
- Continually required to stand, sit, talk or hear
- Continually required to utilize hand and finger dexterity
- Continually required to climb, balance, bend, stoop, kneel or crawl
- Continually required to lift/push/carry items less than 25 pounds (office)
- Continually utilize visual acuity to operate general office equipment, read technical information, and/or use a keyboard
Benefits:
401(k) matching
Medical & Dental insurance
Life & Disability insurance
Paid time off
Monday - Friday 8:00am-4:30pm
40 hours per week
Returns Clerk
Full Time
Doyle Lock Supply, Inc., Minneapolis, MN, US
Salary Range: $16.00 To $19.00 Hourly
DUTIES & RESPONSIBILITIES:
Handles customer returns and processing of defective product with vendors.
Maintain high level of communication throughout the returns process with customers.
Able to decipher customer needs and use diplomatic judgement when assisting.
Monitor vendor return credits and audit the ongoing process.
Maintains a safe, clean working environment.
Performs other related duties as assigned by management.
REQUIREMENTS:
Intermediate computer (ERP and Microsoft Outlook) and phones skills to enter returns data and respond to customers.
Must be at least 18 years of age.
One to two years related experience or equivalent.
Familiarity with shipping practices and handling methods.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Proven ability to handle multiple projects and meet deadlines.
Ability to understand and follow written and verbal instructions.
Strong team player, work ethic and commitment to job.
Excellent interpersonal skills. Maintain positive and respectful attitude while working independently and in a team environment.
Basic English language skills (both written and verbal communication)
Basic math skills to conduct physical inventory counts.
Able to lift 50 pounds.
Ability to work with minimal direction after receiving training.
Able to pass a background check and/or drug screen as required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand, sit, talk or hear
- Continually required to utilize hand and finger dexterity
- Continually required to climb, balance, bend, stoop, kneel or crawl
- Continually required to lift/push/carry items less than 25 pounds
- Continually utilize visual acuity to operate general office equipment, read technical information, and/or use a keyboard
SALARY AND BENEFITS:
- Hours: Monday - Friday, 8:00am - 4:30pm
- Salary: $20-24/per hour
- Opportunities for advancement
- Health insurance w/optional HSA
- Dental insurance
- 401(k) w/company match
- Paid time off
- Paid Life & long-term disability insurance
- Voluntary vision, life & short-term disability insurance
EQUAL EMPLOYMENT OPPORTUNITY POLICY:
Doyle Security Products is a wholesale security hardware distributor serving the Midwest since 1921. Doyle is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status or any other basis protected by federal, state, or local law.